Terms & Conditions
1. About Our Sessions
Lucy’s Aurora Arts provides one-to-one performing arts sessions — including dance, drama, singing, and storytelling — for children, teenagers, and adults, including those with SEND, neurodivergent profiles, complex needs, or emotional wellbeing support requirements. Sessions are creative and developmental in nature. They are not a substitute for medical, psychological, psychiatric, or therapeutic treatment, and we make no claims to diagnose, treat, or cure any condition.
2. Booking Sessions
Sessions are booked following an initial conversation to discuss the participant’s needs, preferences, and suitability for our service. We reserve the right to decline a booking if, in our reasonable judgement, we are not appropriately equipped to safely meet a participant’s needs.
A session is considered confirmed once both parties have agreed a date, time, and location in writing (including by text, WhatsApp, or email).
3. Fees and Payment
Session fees are agreed directly with the client prior to booking and may vary based on session length, frequency, and location. Payment is due within a week of the session — to be confirmed by Lucy]. We reserve the right to suspend future sessions if payment is not received in accordance with agreed terms.
4. Cancellations and Rescheduling
By the client: We ask for at least 48 hours — to be confirmed by Lucy notice to cancel or reschedule a session. Cancellations made with less notice than this may be charged in full, at our discretion, particularly where a session slot could not reasonably be reallocated.
By us: If we need to cancel or reschedule a session (for example due to illness, unforeseen circumstances, or an emergency), we will give you as much notice as possible and will offer an alternative date or a full refund for that session.
5. Attendance and Parental/Carer Responsibility
For participants under 18, or adults who require additional support to attend safely, a parent, carer, or designated responsible adult must:
- Ensure the participant is collected and dropped off safely where sessions take place away from home
- Disclose any relevant medical conditions, allergies, communication needs, sensory sensitivities, or behavioural considerations prior to the first session
- Remain reasonably contactable during the session
- Be present on-site (though not necessarily in the room) unless otherwise agreed with us in advance
We rely on accurate and complete information being provided about a participant’s needs. We cannot be held responsible for issues arising from incomplete or inaccurate information provided to us.
6. Health, Safety, and Conduct
We are committed to providing a safe, respectful, and judgement-free environment for every participant. We reserve the right to end a session early, without refund, if:
- A participant’s behaviour poses a genuine risk of harm to themselves, to Lucy, or to others
- A session location is found to be unsafe or unsuitable
- Consent or cooperation is withdrawn by the participant or responsible adult in a way that makes continuing the session inappropriate
We hold an up-to-date DBS (Disclosure and Barring Service) check and maintain current safeguarding training. Any safeguarding concern arising during a session will be handled in line with relevant safeguarding obligations and may be reported to appropriate authorities where required by law.
7. Sessions at Home, School, or Community Locations
Where sessions take place at a client’s home, school, or another third-party location, the client (or relevant institution) is responsible for ensuring the space is reasonably safe and suitable for the session to take place. We reserve the right to decline to deliver a session in a location we consider unsafe or unsuitable.
8. Photography, Video, and Marketing
We will only photograph, film, or use any image or description of a participant for marketing, social media, or promotional purposes with explicit, separate, written consent obtained in advance. This consent can be withdrawn at any time. Please refer to our Privacy Policy for further information on how personal data and any media are stored and used.
9. Liability
While we take all reasonable care in delivering our sessions safely and appropriately, participation is undertaken at the client’s own risk. To the fullest extent permitted by law, we do not accept liability for any indirect, incidental, or consequential loss or damage arising from a session, except where such liability cannot be excluded by law (including but not limited to liability for death or personal injury caused by our negligence).
10. Complaints
If you are ever unhappy with any aspect of a session or our service, please contact us directly at contact.auroraarts@gmail.com so we can discuss and aim to resolve the issue promptly and fairly.
11. Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on this page. Continued use of our services after any update constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these Terms, please contact us:
Lucy’s Aurora Arts
Thirsk, North Yorkshire
Phone: +44 7494 072612
Email: contact.auroraarts@gmail.com